Lead Technical Services Engineer

LATICRETE International; Maryland; On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International in Maryland seeks a Lead Technical Services Representative responsible for providing technical support to customers. This role requires strong experience in the construction industry, particularly with LATICRETE products, and involves training team members while resolving customer inquiries effectively.

The candidate should have at least 6 years of experience and possess excellent communication skills. The position offers comprehensive benefits, including medical and tuition reimbursement.

Qualifications

• Minimum of 6 years of experience in the construction industry.
• Minimum of 4 years of experience in Technical Services or comparable industry.
• Strong knowledge of construction methods and LATICRETE product lines.

Responsibilities

• Provide advanced technical services to internal and external customers.
• Work on customer complaints and ensure proper resolution.
• Train Technical Service Representatives and assist with workload balancing.

Skills

Customer interactions

Problem-solving

Technical knowledge

Communication

Construction knowledge

Education

Associates degree or equivalent work experience

Tools

Salesforce

JD Edwards

Microsoft Office

Job description

LATICRETE International in Maryland seeks a Lead Technical Services Representative responsible for providing technical support to customers. This role requires strong experience in the construction industry, particularly with LATICRETE products, and involves training team members while resolving customer inquiries effectively.

The candidate should have at least 6 years of experience and possess excellent communication skills. The position offers comprehensive benefits, including medical and tuition reimbursement.