Lead Technical Services Engineer

LATICRETE International; Las Vegas (NV); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International is seeking a Lead Technical Services Representative in Las Vegas, NV to provide advanced technical support to customers and help train representatives. This role involves direct interaction with customers, ensuring proper material selection and installation methods, while coordinating with the Technical Services team.

Successful candidates should have over 6 years in the construction industry and experience in Technical Services. Strong problem-solving skills and knowledge of Salesforce are preferred. We offer comprehensive benefits including medical, dental, vision, 401k, and more.

Qualifications

• Minimum of 6 years of experience in the construction industry.
• At least 4 years in Technical Services or related experience.
• Strong knowledge of construction methods and architecture.

Responsibilities

• Provide advanced technical services to customers via calls and chats.
• Train Technical Service Representatives and coordinate workflows.
• Assist in job site visits and customer interactions.

Skills

Customer Interactions

Technical Services Expertise

Problem Solving

Salesforce Knowledge

Leadership Skills

Education

Associates degree or equivalent work experience

Tools

Salesforce

JD Edwards

Microsoft Office Suite

Job description

LATICRETE International is seeking a Lead Technical Services Representative in Las Vegas, NV to provide advanced technical support to customers and help train representatives. This role involves direct interaction with customers, ensuring proper material selection and installation methods, while coordinating with the Technical Services team.

Successful candidates should have over 6 years in the construction industry and experience in Technical Services. Strong problem-solving skills and knowledge of Salesforce are preferred. We offer comprehensive benefits including medical, dental, vision, 401k, and more.