Lead Technical Services Engineer

LATICRETE International; Jonesboro (IN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International is seeking a Lead Technical Services Representative in Jonesboro, Indiana. This role involves providing advanced technical services and support to customers and training Technical Service Representatives. The ideal candidate has over 6 years in the construction industry, strong problem-solving skills, and knowledge of sales processes.

Join a company focused on improving the building experience with innovative products and comprehensive employee benefits such as medical, dental, and tuition reimbursement.

Qualifications

• 6+ years of experience in the construction industry.
• 4+ years in technical services or comparable experience.
• Strong knowledge of architecture and construction methods.

Responsibilities

• Provide technical services to customers through various communication channels.
• Investigate and settle customer complaints professionally.
• Coordinate incoming requests for support and training.

Skills

Technical service efficiency

Construction industry knowledge

Problem-solving

Salesforce proficiency

Education

Associates degree or equivalent work experience

Tools

Salesforce

JD Edwards

Microsoft Office

Job description

LATICRETE International is seeking a Lead Technical Services Representative in Jonesboro, Indiana. This role involves providing advanced technical services and support to customers and training Technical Service Representatives. The ideal candidate has over 6 years in the construction industry, strong problem-solving skills, and knowledge of sales processes.

Join a company focused on improving the building experience with innovative products and comprehensive employee benefits such as medical, dental, and tuition reimbursement.