Lead Technical Services Engineer

LATICRETE International; Greers Ferry (AR); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

Paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International, located in Greers Ferry, Arkansas, is looking for a Lead Technical Services Representative who will provide advanced technical services to customers over various communication platforms. The role includes training Technical Services Representatives and engaging in customer interactions to resolve issues effectively.

The ideal candidate should have a minimum of 6 years of industry experience and be knowledgeable about construction methods and LATICRETE products.

Qualifications

• Minimum of 6 years experience in the construction industry.
• 4 years of experience in Technical Services or comparable.
• Strong knowledge of LATICRETE product lines and applications.

Responsibilities

• Provide advanced technical services to customers via various communication.
• Train Technical Services Representatives and manage escalations.
• Create/update technical data sheets and advisories.

Skills

Technical Services

Customer Service

Construction Industry Knowledge

Salesforce

Interpersonal Skills

Education

Associates degree or equivalent work experience

Tools

Salesforce

JD Edwards

Microsoft Office

Job description

LATICRETE International, located in Greers Ferry, Arkansas, is looking for a Lead Technical Services Representative who will provide advanced technical services to customers over various communication platforms. The role includes training Technical Services Representatives and engaging in customer interactions to resolve issues effectively.

The ideal candidate should have a minimum of 6 years of industry experience and be knowledgeable about construction methods and LATICRETE products.