Lead Technical Services Engineer

LATICRETE International; Eugene (OR); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance, AD&D and Supplemental Insurance

Job summary

LATICRETE International is looking for a Lead Technical Services Representative to provide advanced technical support to customers in Eugene, Oregon. The role involves coordinating customer inquiries, training new representatives, and recommending improvements to technical services.

The ideal candidate will have over 6 years of construction experience, leadership skills, and a strong technical background with LATICRETE products.

Qualifications

• Minimum of 6 years experience in the construction industry.
• Minimum of 4 years experience in Technical Services or comparable industry experience.
• Strong knowledge of LATICRETE product lines and applications.

Responsibilities

• Provide technical services to internal and external customers.
• Investigate customer complaints and resolve issues.
• Assist in training Technical Services Representatives.

Skills

Customer interaction

Technical knowledge

Problem-solving

Software proficiency

Education

Associates degree or equivalent work experience

Tools

Salesforce

JD Edwards

Microsoft Office

Job description

LATICRETE International is looking for a Lead Technical Services Representative to provide advanced technical support to customers in Eugene, Oregon. The role involves coordinating customer inquiries, training new representatives, and recommending improvements to technical services.

The ideal candidate will have over 6 years of construction experience, leadership skills, and a strong technical background with LATICRETE products.