Lead Technical Services Engineer

LATICRETE International; Greenville (SC); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

Paid holidays and vacation

Flexible spending

Life Insurance

Job summary

LATICRETE International in Greenville, South Carolina, seeks a Lead Technical Services Representative to provide advanced technical support to customers and train team members. This role involves customer interactions, resolving complaints, and maintaining strong communication with various stakeholders. The ideal candidate will have at least 6 years of construction industry experience and strong problem-solving skills.

The position offers Medical, Dental, Vision, and a flexible spending account among other benefits. Must be able to travel up to 30%.

Qualifications

• Minimum of 6 years of experience in the construction industry.
• 4 years of experience in Technical Services or a comparable field.
• Strong knowledge of architecture and construction methods.

Responsibilities

• Provide technical services to architects and contractors through various channels.
• Resolve customer complaints and coordinate with sales representatives.
• Assist in training Technical Services Representatives and managing workloads.

Skills

Customer Interactions

Technical Knowledge

Problem Solving

Communication Skills

Leadership Skills

Education

Associates degree or equivalent work experience

Tools

Salesforce

JD Edwards

Microsoft Office

Job description

LATICRETE International in Greenville, South Carolina, seeks a Lead Technical Services Representative to provide advanced technical support to customers and train team members. This role involves customer interactions, resolving complaints, and maintaining strong communication with various stakeholders. The ideal candidate will have at least 6 years of construction industry experience and strong problem-solving skills.

The position offers Medical, Dental, Vision, and a flexible spending account among other benefits. Must be able to travel up to 30%.