Lead Technical Services Engineer

LATICRETE International; Kernersville (NC); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

Paid holidays

Flexible spending

Life Insurance and Supplemental Insurance

Job summary

LATICRETE International in Kernersville, North Carolina is seeking a Lead Technical Services Representative. This role involves providing advanced technical assistance to customers, training team members, and resolving customer inquiries through various channels.

The ideal candidate will have extensive experience in the construction industry, a solid grasp of technical services, and expertise in LATICRETE products. Benefits include medical, dental, 401k, and paid holidays.

Qualifications

• Minimum of 6 years experience in the construction industry.
• 4 years of experience in Technical Services or similar roles.
• Strong knowledge of architecture and construction methods.

Responsibilities

• Provide technical services to customers through various channels.
• Assist in resolving customer complaints professionally.
• Train Technical Services Representatives and manage workloads.

Skills

Technical Services

Customer Support

Salesforce

Architecture knowledge

Leadership

Education

Associates degree or equivalent experience

Tools

Salesforce

Microsoft Office

Job description

LATICRETE International in Kernersville, North Carolina is seeking a Lead Technical Services Representative. This role involves providing advanced technical assistance to customers, training team members, and resolving customer inquiries through various channels.

The ideal candidate will have extensive experience in the construction industry, a solid grasp of technical services, and expertise in LATICRETE products. Benefits include medical, dental, 401k, and paid holidays.