Lead Technical Services Engineer

LATICRETE International; Charlotte (NC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Job summary

LATICRETE International in Charlotte, North Carolina is seeking a Lead Technical Services Representative to provide advanced technical services to customers and support Technical Services Representatives. The role involves customer interactions, internal support, and managing technical service operations.

The ideal candidate has over 6 years of experience in the construction industry, preferably with 4 years in Technical Services, and possesses a strong knowledge of LATICRETE products and construction methods. Exceptional communication and leadership skills are essential.

Benefits include medical, dental, vision, and flexible spending options.

Qualifications

• 6+ years of experience in the construction industry.
• 4+ years of experience in Technical Services or comparable.
• Expert knowledge of LATICRETE products.
• Strong interpersonal and communication skills.

Responsibilities

• Provide technical services to internal and external customers.
• Train and coordinate Technical Services Representatives.
• Analyze Technical Services activities and report trends.
• Manage associations with outside service vendors.

Skills

Technical Services experience

Salesforce proficiency

Knowledge of construction methods

LATICRETE product knowledge

Leadership skills

Education

Associates degree or equivalent work experience

Tools

Salesforce

JD Edwards

Microsoft Office Suite

Job description

LATICRETE International in Charlotte, North Carolina is seeking a Lead Technical Services Representative to provide advanced technical services to customers and support Technical Services Representatives. The role involves customer interactions, internal support, and managing technical service operations.

The ideal candidate has over 6 years of experience in the construction industry, preferably with 4 years in Technical Services, and possesses a strong knowledge of LATICRETE products and construction methods. Exceptional communication and leadership skills are essential.

Benefits include medical, dental, vision, and flexible spending options.