Lead Technical Services Engineer

LATICRETE International; Alabama; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International is seeking a Lead Technical Services Representative in Alabama to provide advanced technical assistance to clients through various communication channels. This role involves managing customer interactions, providing technical advice, and training junior staff while ensuring adherence to company procedures.

The ideal candidate has extensive experience in the construction industry and is skilled at resolving complex issues. Benefits include medical, dental, vision, and more.

Qualifications

• Minimum of 6 years experience in construction industry.
• Minimum of 4 years experience in Technical Services or comparable industry experience.
• Strong knowledge of architecture and construction methods.

Responsibilities

• Provide technical services to various stakeholders via phone, email, chat.
• Manage customer complaints professionally.
• Coordinate technical support and training.
• Conduct job site visits as needed.

Skills

Customer Service

Technical Knowledge

Leadership

Problem Solving

Education

Associates degree or equivalent work experience

Tools

Salesforce

JD Edwards

Microsoft Office

Job description

LATICRETE International is seeking a Lead Technical Services Representative in Alabama to provide advanced technical assistance to clients through various communication channels. This role involves managing customer interactions, providing technical advice, and training junior staff while ensuring adherence to company procedures.

The ideal candidate has extensive experience in the construction industry and is skilled at resolving complex issues. Benefits include medical, dental, vision, and more.