Lead Technical Account Manager - Onboarding & Observability

Coralogix; Boston (MA); Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

Hybrid work

Global opportunities

Autonomy

Diversity

Job summary

Coralogix is seeking a Team Lead, Technical Account Manager (TAM) to guide a TAM team through customer onboarding and ongoing success in cloud observability. You will mentor TAMs, define onboarding KPIs, and ensure strong executive-level engagement while delivering expert guidance on logs, metrics, and traces.

Ideal candidates bring 3+ years managing technical teams, deep observability tooling experience, and a data-driven approach to improving onboarding and customer satisfaction across global

Qualifications

• 3+ years of direct people management experience leading technical teams
• Background in Cloud DevOps and observability onboarding
• Ability to define and track onboarding KPIs and customer satisfaction
• Experience delivering observability solutions and onboarding for customers
• Strong analytical skills to interpret customer data and usage trends

Responsibilities

• Lead, mentor, and manage a team of TAMs to ensure onboarding success
• Develop onboarding KPIs and track performance
• Provide technical guidance on observability tools and log analytics
• Oversee implementation of observability tools for Logs, Metrics and Traces
• Be primary escalation point for customer technical challenges
• Collaborate with internal teams to drive product enhancements

Skills

Leadership & people management

Data-driven decision making

Excellent communication

Presentation skills

Customer-facing / relationship

Tools

AWS

Kibana

Open-Search

Grafana

Datadog

Sumologic

NewRelic

AppDynamics

Dynatrace

Prometheus

Splunk

Jaeger

Job description

Coralogix is seeking a Team Lead, Technical Account Manager (TAM) to guide a TAM team through customer onboarding and ongoing success in cloud observability. You will mentor TAMs, define onboarding KPIs, and ensure strong executive-level engagement while delivering expert guidance on logs, metrics, and traces.

Ideal candidates bring 3+ years managing technical teams, deep observability tooling experience, and a data-driven approach to improving onboarding and customer satisfaction across global