Team Lead, Technical Account Manager -US

Socket.dev; Plano (TX); On-site; USD 220,000 - 260,000; Full time

Benefits offered by this job

Healthcare

Dental benefits

401(k) plan

Paid time off

Job summary

Coralogix is seeking a Team Lead, Technical Account Manager (TAM) to guide a TAM team through onboarding and ongoing customer success. You will drive technical onboarding, establish KPIs, and mentor the team to deliver expert-level observability solutions across Logs, Metrics, and Traces.

The role requires deep cloud DevOps knowledge (AWS/Azure/GCP) and proficiency with leading observability tools, with a focus on customer outcomes and data-driven leadership.

Qualifications

• Leadership experience delivering observability solutions and onboarding programs.
• Ability to define and track onboarding KPIs for technical adoption and customer satisfaction.
• Strong communication skills with technical and non-technical stakeholders.

Responsibilities

• Lead, mentor, and manage TAMs to ensure successful onboarding and long-term success.
• Oversee observability tool implementations and real-time monitoring guidance.
• Serve as primary escalation point for technical challenges and customer engagement.
• Use data insights to improve onboarding processes and TAM performance.

Skills

Leadership

Onboarding KPIs

Communication

Analytics

English proficiency

Tools

AWS

Azure

GCP

Kibana

OpenSearch

Grafana

Datadog

NewRelic

Dynatrace

Job description

Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics, traces, and security events with features such as APM, RUM, SIEM, Kubernetes monitoring, and more, enhancing operational efficiency and reducing observability spending by up to 70%.

As the Team Lead, Technical Account Manager (TAM), you will lead a team responsible for delivering excellent technical account management, with a focus on guiding the seamless onboarding of new customers. You will ensure your team’s success in building strong customer relationships, addressing technical issues related to observability, and maintaining data-driven operational excellence. This role requires technical depth in logging, monitoring, and observability tools as well as strong leadership skills.

Responsibilities

Leadership & Team Development

• Lead, mentor, and manage a team of TAMs to ensure successful customer onboarding and long-term success
• Develop KPIs for the team and track performance related to the onboarding experience, ensuring customer satisfaction
• Provide technical guidance and foster team collaboration on observability tools and log analytics

Technical Expertise & Customer Engagement

• Oversee the implementation of observability tools, guiding customers through Logs, Metric and Traces monitoring, and real-time analysis
• Ensure that your team delivers expert-level onboarding and ongoing work, for our observability and logging solutions
• Provide deep technical insights on cloud observability and integration of Coralogix into customer infrastructure

Customer Relationship Management

• Be the primary escalation point for customer technical challenges
• Proactively work with customers to enhance their logging and observability practices, integrating them seamlessly with Coralogix’s platform
• Engage with Coralogix stakeholders to provide tailored technical solutions that align with customer business goals

Data-Driven Leadership

• Leverage customer feedback and usage data to enhance the onboarding process and overall TAM team performance
• Analyze patterns in customer data, ensuring that your team applies data insights to improve observability outcomes and preempt issues
• Collaborate with internal teams on product enhancements, informed by your team's customer data analysis

Requirements

Technical Expertise

• Background knowledge and hands-on practice in Cloud DevOps, specifically experience with AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch) and the equivalent with Azure and GCP
• Background knowledge and hands-on practice in Observability, specifically experience working with one or more of the following tools - Kibana, Open-Search, Grafana, Datadog, Sumologic, NewRelic, AppDynamics, Dynatrace, Prometheus, Logz.io, SignalFX, Instana, Splunk, Honeycomb, Jaeger

Leadership & Onboarding

• Proven experience leading technical teams, especially focused on delivering observability solutions, logging infrastructure, and successful customer onboarding
• Ability to define and track onboarding KPIs, focusing on technical adoption and customer satisfaction

Customer-Focused & Data-Driven Mindset

• Strong analytical skills to interpret customer data and usage trends, ensuring continuous improvements in observability practices
• Ability to communicate complex technical information to both technical and non-technical stakeholders
• Excellent communication skills in English
• Strong presentation skills with the ability to establish credibility with executives

We’re seeking candidates who are hungry, humble, and smart. Coralogix fosters a culture of innovation and continuous learning, where team members are encouraged to challenge the status quo and contribute to our shared mission. If you thrive in dynamic environments and are eager to shape the future of observability solutions, we’d love to hear from you.

Compensation and rewards

• The on-target earnings range for this role is $220,000 - $260,000. When determining your salary, we consider your experience, skills, education, and work location.
• Our total compensation package includes comprehensive and inclusive employee benefits for healthcare, dental, and mental health benefits, a 401(k) plan and match, paid sick time and paid time off.

Coralogix is an equal opportunity employer and encourages applicants from all backgrounds to apply.