Lead, Observability TAM — Onboarding & Solutions

Socket.dev; Plano (TX); On-site; USD 220,000 - 260,000; Full time

Benefits offered by this job

Healthcare

Dental benefits

401(k) plan

Paid time off

Job summary

Coralogix is seeking a Team Lead, Technical Account Manager (TAM) to guide a TAM team through onboarding and ongoing customer success. You will drive technical onboarding, establish KPIs, and mentor the team to deliver expert-level observability solutions across Logs, Metrics, and Traces.

The role requires deep cloud DevOps knowledge (AWS/Azure/GCP) and proficiency with leading observability tools, with a focus on customer outcomes and data-driven leadership.

Qualifications

• Leadership experience delivering observability solutions and onboarding programs.
• Ability to define and track onboarding KPIs for technical adoption and customer satisfaction.
• Strong communication skills with technical and non-technical stakeholders.

Responsibilities

• Lead, mentor, and manage TAMs to ensure successful onboarding and long-term success.
• Oversee observability tool implementations and real-time monitoring guidance.
• Serve as primary escalation point for technical challenges and customer engagement.
• Use data insights to improve onboarding processes and TAM performance.

Skills

Leadership

Onboarding KPIs

Communication

Analytics

English proficiency

Tools

AWS

Azure

GCP

Kibana

OpenSearch

Grafana

Datadog

NewRelic

Dynatrace

Job description

Coralogix is seeking a Team Lead, Technical Account Manager (TAM) to guide a TAM team through onboarding and ongoing customer success. You will drive technical onboarding, establish KPIs, and mentor the team to deliver expert-level observability solutions across Logs, Metrics, and Traces.

The role requires deep cloud DevOps knowledge (AWS/Azure/GCP) and proficiency with leading observability tools, with a focus on customer outcomes and data-driven leadership.