Lead Technical Account Manager – Observability & Onboarding

Red Dot Capital Partners

Boston, Northern (MA, KY)

Hybrid

USD 220,000 - 260,000

Full time

9 days ago

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Benefits offered by this job

Healthcare benefits

Dental benefits

Mental health benefits

401(k) with match

Paid time off

Paid sick time

Job summary

Coralogix is seeking a Team Lead, Technical Account Manager in Boston to lead a TAM team responsible for onboarding new customers and ensuring long-term success. You will guide customers through logs, metrics, traces, and real-time analysis, delivering expert onboarding and ongoing support.

You will oversee cloud observability strategies, collaborate with internal teams, and provide deep technical insights on integrating Coralogix into customer infrastructure while maintaining strong customer

Qualifications

Experience leading technical teams delivering observability solutions and onboarding.
Ability to define and track onboarding KPIs and drive customer success.
Strong communication skills in English with executive-level presentation abilities.

Responsibilities

Lead, mentor, and manage TAMs to ensure onboarding and long-term success.
Oversee implementation of observability tools and guide customers through logs, metrics, traces, and real-time analysis.
Be primary escalation point for technical challenges and develop tailored solutions with Coralogix stakeholders.
Analyze customer data and usage to improve onboarding processes and observability outcomes.