Team Lead, Technical Account Manager -US

Coralogix, inc.; Boston (MA); On-site; USD 120,000 - 160,000; Full time

Job summary

Coralogix in Boston is seeking a Team Lead, Technical Account Manager (TAM) to guide a TAM team through onboarding and ongoing customer success. You will ensure strong customer relationships and data-driven operational excellence in observability and logging.

You will lead onboarding, mentor TAMs, define KPIs, and deliver expert guidance on Logs, Metrics, and Traces, aligning technical solutions with customer goals for scalable outcomes.

Responsibilities

• Lead, mentor, and manage a team of TAMs to ensure successful customer onboarding and long-term success.
• Develop KPIs for the onboarding team and track performance related to onboarding and customer satisfaction.
• Provide technical guidance and foster team collaboration on observability tools and log analytics.

Job description

Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics, traces, and security events with features such as APM, RUM, SIEM, Kubernetes monitoring, and more, enhancing operational efficiency and reducing observability spending by up to 70%.As the Team Lead, Technical Account Manager (TAM), you will lead a team responsible for delivering excellent technical account management, with a focus on guiding the seamless onboarding of new customers. You will ensure your team’s success in building strong customer relationships, addressing technical issues related to observability, and maintaining data-driven operational excellence. This role requires technical depth in logging, monitoring, and observability tools as well as strong leadership skills.

Responsibilities:

• Leadership & Team Development:Lead, mentor, and manage a team of TAMs to ensure successful customer onboarding and long-term successDevelop KPIs for the team and track performance related to the onboarding experience, ensuring customer satisfactionProvide technical guidance and foster team collaboration on observability tools and log analytics
• Technical Expertise & Customer Engagement:Oversee the implementation of observability tools, guiding customers through Logs, Metric and Traces monitoring, and real-time analysisEnsure that your team delivers expert-level onboarding and ongoing work, for our observability and logging solutionsProvide deep technical insights on cloud observability and integration of Coralogix into customer infrastructure
• Customer Relationship Management:Be the primary escalation point for customer technical challengesProactively work with customers to enhance their logging and observability practices, integrating them seamlessly with Coralogix’s platformEngage with Coralogix stakeholders to provide tailored technical solutions that align with customer business goals
• Data-Driven Leadership:Leverage customer feedback and usage data to enhance the onboarding process and overall TAM team performanceAnalyze patterns in customer data, ensuring that your team applies data insights to improve observability outcomes and preempt issuesCollaborate with internal teams on product enhancements, informed by your team's customer data analysis