Lead Technical Account Manager — Observability & Onboarding

Coralogix, inc.; Boston (MA); On-site; USD 120,000 - 160,000; Full time

Job summary

Coralogix in Boston is seeking a Team Lead, Technical Account Manager (TAM) to guide a TAM team through onboarding and ongoing customer success. You will ensure strong customer relationships and data-driven operational excellence in observability and logging.

You will lead onboarding, mentor TAMs, define KPIs, and deliver expert guidance on Logs, Metrics, and Traces, aligning technical solutions with customer goals for scalable outcomes.

Responsibilities

• Lead, mentor, and manage a team of TAMs to ensure successful customer onboarding and long-term success.
• Develop KPIs for the onboarding team and track performance related to onboarding and customer satisfaction.
• Provide technical guidance and foster team collaboration on observability tools and log analytics.

Job description

Coralogix in Boston is seeking a Team Lead, Technical Account Manager (TAM) to guide a TAM team through onboarding and ongoing customer success. You will ensure strong customer relationships and data-driven operational excellence in observability and logging.

You will lead onboarding, mentor TAMs, define KPIs, and deliver expert guidance on Logs, Metrics, and Traces, aligning technical solutions with customer goals for scalable outcomes.