Observability TAM — Onboarding & Customer Success

Coralogix; Boston (MA); On-site; USD 160,000 - 200,000; Full time

Job summary

Coralogix is seeking a Technical Account Manager to lead onboarding, integrations, trainings, and troubleshooting for customers. You will bridge the Coralogix platform with customers’ real-world goals, adopting best practices in observability and data integration.

Ideal candidates have DevOps/cloud/observability background, strong English communication, and bilingual Spanish is highly desirable. This role emphasizes hands-on troubleshooting, customer success, and collaboration with product teams.

Qualifications

• Background knowledge of DevOps / Cloud / Observability.
• Industry knowledge in Monitoring, Observability, Log Management, SIEM.
• Hands-on experience in technical integrations and troubleshooting.
• Experience in customer-facing roles with strong communication.
• Fluency in English; Spanish bilingual is a plus.
• Engineering background and SAAS/B2B familiarity is advantageous.

Responsibilities

• Lead the onboarding process, from new integrations to trainings and troubleshooting.
• Solve customers' technical problems by adopting the platform and integrating data.
• Understand customers' goals to create artifacts and deliver value.
• Know the log management/observability markets and apply best practices.
• Develop a game plan for each customer based on data analysis and needs.
• Engage with technical counterparts to drive product adoption.
• Advocate for customer needs within Coralogix and influence roadmaps.

Skills

DevOps

Cloud

Observability

Customer-facing

English

Presentation

Spanish bilingual

SAAS B2B experience

Education

BSc in CS/Engineering

Tools

Java

Go

Python

Job description

Coralogix is seeking a Technical Account Manager to lead onboarding, integrations, trainings, and troubleshooting for customers. You will bridge the Coralogix platform with customers’ real-world goals, adopting best practices in observability and data integration.

Ideal candidates have DevOps/cloud/observability background, strong English communication, and bilingual Spanish is highly desirable. This role emphasizes hands-on troubleshooting, customer success, and collaboration with product teams.