Lead Tax Processor & SME, Payroll Tax Operations

Intuit; San Antonio (TX); À distance; USD 117 096 000 - 165 312 000; Temps partiel

Résumé du poste

Intuit is seeking a Lead Tax Processor and SME to join PTO. In this technical leadership role, you will own complex tax defect resolutions, approve escalated filings, and drive SOP governance while coaching the team.

You will resolve high-stakes notices, manage SOPs and KBs, and collaborate with cross-functional partners to maintain audit trails and compliant processes in a flexible, remote-friendly work arrangement.

Qualifications

• Experience resolving complex tax notices and multi-state amendments.
• Proven ability to coach and mentor staff through complex scenarios.
• Strong technical writing in SOPs and knowledge bases for tax processors.
• Demonstrated ownership of SLAs and escalation management.
• Ability to present risk-informed alternatives under pressure.

Responsabilités

• Serve as primary real-time technical expert for TP1, TP2, TP3 staff.
• Own authoring, review, and approval of SOPs and KB articles.
• Conduct quarterly coaching sessions to close skill gaps.
• Lead or support team huddles and daily stand-ups when needed.
• Oversee WIP, backlog, and aging reports to guide staffing.
• Resolve severe payroll tax notices across federal and state levels.
• Approve complex amended returns (e.g., 941-X, W-2c) with audit trails.
• Identify trends and compliance risks; communicate with stakeholders.
• Represent team perspectives in cross-functional meetings.

Connaissances

Tax defect resolution

Lead/SME experience

US tax regulations

SOP writing

SLA ownership

Formation

CPP designation preferred

Description du poste

Intuit is seeking a Lead Tax Processor and SME to join PTO. In this technical leadership role, you will own complex tax defect resolutions, approve escalated filings, and drive SOP governance while coaching the team.

You will resolve high-stakes notices, manage SOPs and KBs, and collaborate with cross-functional partners to maintain audit trails and compliant processes in a flexible, remote-friendly work arrangement.