Lead Tax Processor & SME, Payroll Ops (Remote)

Intuit; Nashville (TN); On-site; USD 52,000 - 85,000; Full time

Job summary

Intuit's Payroll Tax Operations seeks a Lead Tax Processor and Subject Matter Expert (Level X5) to drive complex tax issue resolution and SOP governance. You will coach the team, approve SOPs and KBs, and handle high-stakes escalations while ensuring compliant, timely outcomes.

The role is hourly, non-exempt, with overtime eligibility and flexible scheduling depending on business needs. You will engage across the organization to improve workflows and workforce capacity.

Qualifications

• Experience resolving complex tax defects and multi-state filings.
• Ability to author and approve SOPs and KB articles.
• Proven coaching and mentoring of junior staff.
• Strong ownership of SLAs and process improvements.
• Experience with AI tools to improve workflows.

Responsibilities

• Serve as primary go-to technical expert for TP1-TP3 staff.
• Own authoring, review, and approval of SOPs and KBs.
• Conduct quarterly coaching sessions to close skill gaps.
• Lead stand-ups and QA sessions as backup facilitator.
• Provide oversight of WIP, backlog, and aging reports.
• Resolve severe payroll tax notices across jurisdictions.
• Approve complex amended federal/state returns with audit trails.
• Identify trends and compliance risks with data-driven fixes.
• Represent team in cross-functional meetings on risk.

Skills

Payroll tax experience

Lead / SME

US tax regulations

Technical writing

SLA ownership

Coaching / mentoring

Escalation management

AI tools usage

Lean management

Education

CPP designation

Enrolled Agent designation

Job description

Intuit's Payroll Tax Operations seeks a Lead Tax Processor and Subject Matter Expert (Level X5) to drive complex tax issue resolution and SOP governance. You will coach the team, approve SOPs and KBs, and handle high-stakes escalations while ensuring compliant, timely outcomes.

The role is hourly, non-exempt, with overtime eligibility and flexible scheduling depending on business needs. You will engage across the organization to improve workflows and workforce capacity.