Lead Surveillance Agent

Caesars Entertainment; St. Louis (MO); Sur place; USD 30 000 - 39 000; Plein temps

Résumé du poste

Caesars Entertainment is seeking a Lead Surveillance Associate at Horseshoe St. Louis to monitor gaming floors and operations using video surveillance systems. You will lead department employees, organize work, and enforce company rules while ensuring compliance with laws and internal procedures.

The role includes training staff, directing tasks in the Supervisor’s absence, and protecting casino assets. You will learn game procedures, monitor for violations, and participate in actions related to

Qualifications

• Must be 21 years of age
• Must be able to obtain and maintain a valid gaming license
• Must have 20/20 corrected vision
• Ability to prioritize, and multi-task to effectively supervise operators in the absence of the Supervisor
• Ability to observe and direct actions of Operators in the absence of the Supervisor
• Ability to be physically mobile, and stand/walk for 8 to 12-hour shifts
• Excellent guest service and communication skills
• Must be able to work in areas containing dust, secondhand smoke, varying noise and temperature levels, lighting, vibrations, crowds and air quality
• Must present a professional appearance and demeanor at all times
• Regular and punctual attendance is required

Responsabilités

• Observes and reports any and all gaming violations and/or thefts of Horseshoe St. Louis property
• Assist Supervisor in training, developing, monitoring and leading personnel
• Motivate and supervise staff in Supervisor's absence to ensure guidance and resources
• Operates monitor room equipment and reviews data to protect company assets and funds
• Maintains video surveillance of the entire casino, including tables, slots, keno, and outlets
• Video records gaming and security-related incidents within monitor room capabilities
• Participate in court actions relating to gaming violations to represent department facts
• Learns and uses various card count systems
• Learns all games and procedures and cheating indicators of such games
• Perform other duties as assigned by management; assign guest accommodations per procedures

Description du poste

Job Description

Under general supervision, observe gaming and operational areas using video surveillance systems to ensure laws, policies and procedures are being followed and maintained. Monitors slot and table games activity; reviews slot and table games department data contained in the Surveillance areas of ACSC CMS-SMS SYSTEMS also an understanding of sensitive key systems. Provides general leadership and work direction of department employees, including but not limited to 1) organizing and assigning work; 2) prioritizing workload and assignments to ensure orderly and efficient completion by department employees; 3) directing department employees in the successful completion of assigned work; 4)enforcement of department and company rules; 5) instructing and training department employees in the successful performance of their duties and 6) other leadership and work direction duties as assigned by Supervision. Lead Persons do not perform supervisory tasks such as scheduling, discipline, performance reviews, hiring or terminations; although they may provide input to supervisors regarding such matters.

Under general supervision, observe gaming and operational areas using video surveillance systems to ensure laws, policies and procedures are being followed and maintained. Monitors slot and table games activity; reviews slot and table games department data contained in the Surveillance areas of ACSC CMS-SMS SYSTEMS also an understanding of sensitive key systems. Provides general leadership and work direction of department employees, including but not limited to 1) organizing and assigning work; 2) prioritizing workload and assignments to ensure orderly and efficient completion by department employees; 3) directing department employees in the successful completion of assigned work; 4)enforcement of department and company rules; 5) instructing and training department employees in the successful performance of their duties and 6) other leadership and work direction duties as assigned by Supervision. Lead Persons do not perform supervisory tasks such as scheduling, discipline, performance reviews, hiring or terminations; although they may provide input to supervisors regarding such matters.

Responsibilities

• Observes and reports any and all gaming violations and/or thefts of Horseshoe St. Louis property.
• Assist Supervisor in training, developing, monitoring and leading personnel in such a manner to maintain a positive employee relations culture.
• Motivate and supervise staff in Supervisor's absence in order to ensure employees receive adequate guidance and resources to accomplish established departmental and guest service objectives.
• Operates monitor room equipment, including basic computer functions; reviews slot and table games department data contained in the Surveillance areas of ACSC CMS-SMS SYSTEMS to protect company assets and funds
• Maintains video surveillance of the entire casino, i.e., table games, slots, keno, race & sports book, food and beverage outlets, parking lot, parking garages, hotel/casino complex, outbuildings and shops.
• Video records gaming and security-related incidents within the realm of monitor room video recording and surveillance capabilities.
• Participate in any court actions relating to gaming violations at Horseshoe St. Louis in order to represent facts as obtained by department.
• Learns and uses various card count systems.
• Learns all games in use at Horseshoe St.Louis and all procedures and cheating indicators of such games.
• Perform other duties as assigned by management. Assigns guest accommodations in accordance with procedures and policies.

Qualifications

• Must be at least 21 years of age
• Must be able to obtain and maintain a valid gaming license
• Must have 20/20 corrected vision
• Ability to prioritize, and multi-task to effectively supervise operators in the absence of the Supervisor.
• Ability to observe and direct actions of Operators in the absence of the Supervisor.
• Ability to be physically mobile, and stand/walk for 8 to 12-hour shifts.
• Excellent guest service and communication skills.
• Must be able to work in areas containing dust, secondhand smoke, varying noise and temperature levels, lighting, vibrations, crowds and air quality.
• Must present a professional appearance and demeanor at all times.
• Regular and punctual attendance is required.