Supervisor - Surveillance

Bally's Interactive; Kansas City (MO); On-site; USD 42,000 - 54,000; Full time

Job summary

Bally's Interactive is seeking a vigilant Surveillance Supervisor to lead the team in monitoring casino floor activity via cameras, recording events, and reporting anomalies. The role emphasizes security, safety, and customer service while ensuring compliance with gaming regulations.

The position requires observation of entrances, cash handling areas, and alarm coordination, with ability to work nights, weekends, and holidays as needed. Team leadership and strong communication are essential.

Qualifications

• Must pass a background check and obtain a license from the Missouri Gaming Commission.
• Able to observe and report activity accurately.
• Willing to work weekends, holidays, and nights as needed.

Responsibilities

• Provide daily supervision, training, coaching to the Surveillance team, observes the facility through the pan, zoom, and tilt cameras and records all pertinent activity on the Surveillance system.
• Records and reports questionable activity for review.
• Conducts observations of the gaming areas, as directed.
• Responsible for the detection of cheating, theft, and other illegal activities.
• Prepares daily logs of all pertinent activity.
• Logs and marks video clips and stores them in one of several repositories on the Surveillance system.
• Observes the facility entrances, the cashiers' cage, vaults, and count rooms.
• Observes and verifies chip fills and kiosk cassette fills.
• Makes timely notification to appropriate management, supervisors, and the Division of Gaming Enforcement.
• Monitors Security radio transmissions.
• Monitors Slots Management.
• Coordinates response to hold-up alarms.
• Provides exceptional customer service.
• Works safely, following all established safety rules and regulations.
• Communicates effectively with co-workers, supervisors, and guests.
• Follows all relevant policies and procedures.
• Performs other duties as assigned.

Skills

Analytical thinking

Problem-solving

Attention to detail

Communication

English proficiency

Punctuality

Weekend/Night shifts flexibility

Background check clearance

Missouri Gaming Commission license

Tools

Microsoft Office

Digital surveillance systems

Job description

Job Responsibilities:

• Provide daily supervision, training, coaching to the Surveillance team, Observes the facility through the pan, zoom, and tilt cameras and records all pertinent activity on the Surveillance system.
• Records and reports questionable activity for review.
• Conducts observations of the gaming areas, as directed.
• Responsible for the detection of cheating, theft, and other illegal activities.
• Prepares daily logs of all pertinent activity.
• Logs and marks video clips and stores them in one of several repositories on the Surveillance system.
• Observes the facility entrances, the cashiers' cage, vaults, and count rooms.
• Observes and verifies chip fills and kiosk cassette fills.
• Makes timely notification to appropriate management, supervisors, and the Division of Gaming Enforcement.
• Monitors Security radio transmissions.
• Monitors Slots Management.
• Coordinates response to hold-up alarms.
• Provides exceptional customer service.
• Works safely, following all established safety rules and regulations.
• Communicates effectively with co-workers, supervisors, and guests.
• Follows all relevant policies and procedures.
• Performs other duties as assigned.

Competencies:

• Must possess computer proficiency in Microsoft Office products.
• Must be able to transfer video clips to CD’s or hard drives.
• Must be able to operate digital systems.
• Must possess good analytical, problem-solving, critical thinking, and decision-making skills.
• Must be able to report to work on time as scheduled.
• Must be able to work weekends, holidays, and nights as needed.
• Must be able to successfully pass a background check and receive a license from the Missouri Gaming Commission
• Must present an overall professional appearance and report to work in appropriate attire.
• Must be able to learn specific job duties and complete detailed work assignments and maintain knowledge of basic concepts and techniques.
• Must be able to speak, read, and write English.