Security Shift Manager

Caesars Entertainment; St. Louis (MO); On-site; USD 52,000 - 78,000; Full time

Job summary

Caesars Entertainment in St. Louis, MO seeks a direct supervisor of security staff to ensure effective and efficient security operations on the assigned shift.

The role supports the Director of Security in developing and implementing department plans. Responsibilities include supervising schedules and training, maintaining awareness of property activity, assisting with budgets and procedures, and coordinating with local and federal authorities as needed to safeguard guests, team members, and

Qualifications

• Requires supervisory experience in security operations.
• Basic knowledge of civil and criminal laws.
• Must be at least 21 years old.
• Must be able to obtain and maintain a valid security license.
• Must be able to obtain and maintain a valid gaming license.
• Must have a valid Driver’s License.

Responsibilities

• Oversee scheduling, training, development, motivation and supervision of security team members.
• Maintain awareness of property activity and respond to incidents.
• Assist with department management plans including budgets and labor schedules.
• Help develop policies and procedures to comply with guidelines.
• Ensure proper arrest procedures and liaise with authorities.
• Maintain information on threats and communicate with security partners.
• Resolve guest complaints and ensure guest service at all times.
• Support department management during terminations, thefts, investigations and procedures.
• Handle occupational injury reports and maintain safety procedures.
• Oversee training classes (CPR, Fire Response, First-Aid, etc.).
• Ensure proper procedures for Games Department operations.
• Promote a safe and secure working environment.
• Perform other duties as assigned.

Skills

Supervisory experience

License eligibility

Driver's license

Knowledge of civil/criminal law

Education

High school diploma or equivalent

3+ years of security operations experience

Job description

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary\"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Provide direct and general supervision to security staff in order to ensure effective and efficient security operations on assigned shift. Assist Director of Security in developing and implementing department management plans.

How You Will Create the Extraordinary

(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for this position.)

1. Oversee scheduling, training, development, motivation and supervision of security team members. Recommend and approve wage increases, promotions, evaluation ratings and other employment actions.

2. Maintain, through supervision and direct observation, a continuous awareness of all property activity. Respond appropriately to any incidents and or service needs.

3. Assist with the development and implementation of department management plans including budgets, labor schedules and systems of accountability.

4. Assist with the development and implementation of policies, procedures and rules including operations manuals, to promote compliance with company and regulatory guidelines.

5. Ensure proper arrest procedures and detainment techniques are carried out in accordance with civil or company laws or procedures; assists various local, state, and federal authorities in various activities and investigations to ensure that procedures and laws are observed.

6. Maintain all current information on cheats, thieves, vagrants, etc. to ensure the protection of company assets, guests, and team members; developers and maintains communications with law enforcement agencies and security personnel of other casinos to relay security information.

7. Resolve guest complaints and ensures that all areas of guest service are adhered to.

8. Provide support to departmental management in the event of troublesome terminations, thefts, investigations, and procedures as requested.

9. Handle all occupational injury reports as needed, assuring that Horseshoe St. Louis maintains its procedures and liability issues.

10. Oversee training classes on various topics such as CPR, Fire Fighting & Response, First-Aid, and general security procedures to ensure the security and protection of assets, patrons/guests and team members.

11. Ensure that all proper procedures for Games Department are correctly implemented and maintained, i.e., fills, credits, transfers, pit boxes, drops, etc.

12. Promote a safe and secure working environment.

13. Perform other duties as assigned by management.

What You Will Need

• Must be at least 21 years of age
• Must be able to obtain and maintain a valid security license
• Must be able to obtain and maintain a valid gaming license
• Must be able to maintain a valid Driver’s License
• Demonstrated supervisory experience in security operations
• Basic knowledge of civil and criminal laws

These skills are typically acquired through a high school education or equivalent and three years progressive experience in security operations, or an equivalent combination of training, education and experience which demonstrate the ability to perform the duties of the position.

TOGETHER WE WIN
We believe in delivering family-style service an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.