Surveillance Agent

Caesars Entertainment; St. Louis (MO); On-site; USD 42,000 - 62,000; Full time

Job summary

Caesars Entertainment in St. Louis is seeking a Surveillance Officer to monitor casino floor activity and protect assets using CCTV and related systems. You will observe slot and table games, review data, and document violations while maintaining compliance with laws and internal policies.

The role requires attentiveness, physical stamina for long shifts, and a commitment to guest service. Candidates must meet licensing requirements, pass background checks, and uphold Caesars values of service

Qualifications

• Must be at least 21 years of age.
• Must obtain and maintain a valid gaming license.
• Must have 20/20 corrected vision.
• Ability to be physically mobile, and stand/walk for 8 to 12-hour shifts.
• Excellent guest service and communication skills.
• Must be able to work in areas containing dust, secondhand smoke, varying noise and temperature levels, lighting, vibrations, crowds and air quality.
• Must present a professional appearance and demeanor at all times.
• Regular and punctual attendance is required.

Responsibilities

• Observe gaming and security areas using video surveillance systems to ensure laws, policies and procedures are followed.
• Observe and report any gaming violations and/or thefts of casino property.
• Operate monitor room equipment and review data to protect company assets and funds.
• Maintain video surveillance of the casino, including table games, slots, outlets and facilities.
• Record gaming and security-related incidents within surveillance systems.
• Participate in court actions relating to gaming violations.
• Learn and use various card count systems.
• Learn all games and procedures and cheating indicators for those games.
• Perform other duties as assigned by management.

Skills

Surveillance vigilance

Attention to detail

Customer service

Communication skills

Physical stamina

Licensing requirement

Education

High school diploma or equivalent

Job description

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: "Create the Extraordinary"

Our Vision: "We create spectacular worlds that immerse, inspire and connect you. We don’s perform magic; we create it with excellence."

Our Values: "Blaze the Trail, Together We Win, All-In on Service"

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Under general supervision, observe gaming and operational areas using video surveillance systems to ensure laws, policies and procedures are being followed and maintained. Monitors slot and table games activity; reviews slot and table games department data contained in the Surveillance areas of ACSC CMS-SMS SYSTEMS also an understanding of sensitive key systems.

How You Will Create the Extraordinary

Observes and reports any and all gaming violations and/or thefts of Horseshoe St. Louis property.

Operates monitor room equipment, including basic computer functions; reviews slot and table games department data contained in the Surveillance areas of ACSC CMS-SMS SYSTEMS to protect company assets and funds.

Maintains video surveillance of the entire casino, i.e., table games, slots, food and beverage outlets, parking lot, parking garages, hotel/casino complex, outbuildings and shops.

Video records gaming and security-related incidents within the realm of monitor room video recording and surveillance capabilities.

Participates in court actions relating to gaming violations.

Learns and uses various card count systems.

Learns all games in use at Horseshoe St. Louis and all procedures and cheating indicators of such games.

Perform other duties as assigned by management.

What You Will Need

• Must be at least 21 years of age
• Must be able to obtain and maintain a valid gaming license
• Must have 20/20 corrected vision
• Ability to be physically mobile, and stand/walk for 8 to 12-hour shifts.
• Excellent guest service and communication skills.
• Must be able to work in areas containing dust, secondhand smoke, varying noise and temperature levels, lighting, vibrations, crowds and air quality.
• Must present a professional appearance and demeanor at all times.
• Regular and punctual attendance is required.

These skills are typically acquired through a high school education or equivalent and two years of surveillance experience or casino experience in security, table games, or an equivalent combination of training, education and experience which demonstrates the ability to perform the duties of the position.

TOGETHER WE WIN

We believe in delivering family-style service - an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.