Lead Players Club Rep

Caesars Entertainment; St. Louis (MO); On-site; USD 42,000 - 62,000; Full time

Job summary

Caesars Entertainment in St. Louis seeks a Lead Person to provide general leadership and work direction for department teams. You will organize and assign work, prioritize workload, and ensure efficient completion of duties while upholding company rules.

This role mentors staff and collaborates with the Casino Host team to boost guest satisfaction. The position requires strong guest service skills, effective communication, and knowledge of player-tracking systems.

Qualifications

• High school diploma or equivalent, plus two to three years administering casino player-tracking programs.
• Excellent guest service skills and ability to communicate effectively in writing and verbally.
• Proficient in Microsoft Excel and Word; strong analytical and strategic thinking.
• Understanding of property and department policies and procedures.
• Ability to obtain and maintain a valid gaming license.
• Knowledge of player-tracking systems and theory of player value.

Responsibilities

• Provide leadership and direction to department team members and organize/work assignments.
• Prioritize workload to ensure efficient completion of tasks.
• Enforce department and company rules and train staff as needed.
• Support Casino Host team to enhance guest satisfaction and service.
• Greet guests, explain amenities, and assist with reservations as required.
• Participate in marketing promotions and staff training; adaptable to evenings, weekends, holidays.

Skills

Ability to obtain gaming license

Written and verbal communication

Excel

Word

Strategic thinking

Analytical skills

Guest service

Knowledge of player-tracking systems

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

Job Description

Provides general leadership and work direction of department team members, including but not limited to 1) organizing and assigning work; 2) prioritizing workload and assignments to ensure orderly and efficient completion by department employees; 3) directing department employees in the successful completion of assigned work; 4) enforcement of department and company rules; 5) instructing and training department employees in the successful performance of their duties and 6) other leadership and work direction duties as assigned by Supervison. Lead Persons do not perform supervisory tasks such as scheduling, discipline, performance reviews, hiring or terminations; although they may provide input to supervisors regarding such matters.

Job Description

Provides general leadership and work direction of department team members, including but not limited to 1) organizing and assigning work; 2) prioritizing workload and assignments to ensure orderly and efficient completion by department employees; 3) directing department employees in the successful completion of assigned work; 4) enforcement of department and company rules; 5) instructing and training department employees in the successful performance of their duties and 6) other leadership and work direction duties as assigned by Supervison. Lead Persons do not perform supervisory tasks such as scheduling, discipline, performance reviews, hiring or terminations; although they may provide input to supervisors regarding such matters.

Responsibilities

• Provides superior customer service, positively affects interactions with guest and team members, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with team.
• Responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Works in cooperation with the departments in ensuring guests feel welcome and comfortable; works closely with Casino Host team to ensure superior guest satisfaction.
• Greets guests in a courteous and friendly manner; and explains amenities and features.
• Responsible for resolving guest service issues, concerns, or problems to ensure optimal guest satisfaction.
• Participates in marketing promotional activities.
• Participates in training team members to ensure adequate training, skills and resources are in place to perform job functions.
• Provides information on all aspects of Horseshoe St. Louis services and facilities to guests and assists guests with room and dinner reservations, as well as coordinates external local activities.
• Performs other duties as assigned by management. Must be flexible to work evenings, weekends, and holidays as business demands.

Qualifications

• Ability to obtain and maintain a valid gaming license
• Effective written and verbal communication skills
• Proficient in Microsoft Excel and Word
• Strong strategic and analytical skills.
• Excellent guest service skills.
• Understanding of property and department policies and procedures.
• Thorough knowledge of player-tracking system(s) and comprehension of actual and theoretical player value.

These skills and abilities are typically acquired through a high school education or equivalent and a minimum of two to three years of administering and communicating casino player-tracking program(s).