Supervisor - Surveillance

Bally's; Kansas City (MO); On-site; USD 50,000 - 70,000; Full time

Job summary

Bally's in Kansas City, MO is seeking a Lead Surveillance Operator to supervise the Surveillance team and ensure the integrity of casino operations. You will monitor the facility through cameras, record activity, and coordinate responses to alarms.

The role requires strong analytical skills, fluency in English, and ability to work nights, weekends, and holidays as needed. Experience in gaming surveillance is preferred and you will report to the Surveillance Department.

Qualifications

• Must be proficient with Microsoft Office.
• Strong analytical, problem-solving and decision-making skills.
• Must be able to read, write and speak English.

Responsibilities

• Supervise, train, and coach Surveillance team; monitor cameras and log activities.
• Record and report questionable activity for review.
• Observe gaming areas and detect cheating, theft, or illegal activity.
• Prepare daily logs and store video clips in system repositories.
• Coordinate responses to hold-up alarms and notify management.

Skills

Microsoft Office

Analytical thinking

English proficiency

Tools

Video surveillance systems

Digital systems operations

Job description

Responsibilities

• Provide daily supervision, training, coaching to the Surveillance team, Observes the facility through the pan, zoom, and tilt cameras and records all pertinent activity on the Surveillance system.
• Records and reports questionable activity for review.
• Conducts observations of the gaming areas, as directed.
• Responsible for the detection of cheating, theft, and other illegal activities.
• Prepares daily logs of all pertinent activity.
• Logs and marks video clips and stores them in one of several repositories on the Surveillance system.
• Observes the facility entrances, the cashiers' cage, vaults, and count rooms.
• Observes and verifies chip fills and kiosk cassette fills.
• Makes timely notification to appropriate management, supervisors, and the Division of Gaming Enforcement.
• Monitors Security radio transmissions.
• Monitors Slots Management.
• Coordinates response to hold-up alarms.
• Provides exceptional customer service.
• Works safely, following all established safety rules and regulations.
• Communicates effectively with co-workers, supervisors, and guests.
• Follows all relevant policies and procedures.
• Performs other duties as assigned.

Requirements

• Must possess computer proficiency in Microsoft Office products.
• Must be able to transfer video clips to CD’s or hard drives.
• Must be able to operate digital systems.
• Must possess good analytical, problem-solving, critical thinking, and decision-making skills.
• Must be able to report to work on time as scheduled.
• Must be able to work weekends, holidays, and nights as needed.
• Must be able to successfully pass a background check and receive a license from the Missouri Gaming Commission
• Must present an overall professional appearance and report to work in appropriate attire.
• Must be able to learn specific job duties and complete detailed work assignments and maintain knowledge of basic concepts and techniques.
• Must be able to speak, read, and write English.

Qualifications

Experience

Preferred

Minimum 3 years surveillance experience in a gaming environment

Minimum 1 year in a Lead Surveillance Operator position

Equal Opportunity Employer
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