Supervisor - Surveillance

Bally's Kansas City; Kansas City (MO); On-site; USD 45,000 - 65,000; Full time

Job summary

Bally's Kansas City is seeking an experienced Surveillance Leader to supervise and train the Surveillance team, monitor gaming areas, and ensure safety and compliance. You will observe cameras, log activity, and coordinate responses with management.

Ideal candidates will have prior surveillance experience in a gaming environment, strong analytical and communication skills, and the ability to work weekends, nights, and holidays as needed. This is a full-time on-site position.

Qualifications

• Must possess computer proficiency in Microsoft Office products.
• Must be able to transfer video clips to CD’s or hard drives.
• Must be able to operate digital systems.
• Must possess good analytical, problem-solving, critical thinking, and decision-making skills.
• Must be able to report to work on time as scheduled.
• Must be able to work weekends, holidays, and nights as needed.
• Must be able to successfully pass a background check and receive a license from the Missouri Gaming Commission
• Must present an overall professional appearance and report to work in appropriate attire.
• Must be able to learn specific job duties and complete detailed work assignments and maintain knowledge of basic concepts and techniques.
• Must be able to speak, read, and write English.

Responsibilities

• Provide daily supervision, training, coaching to the Surveillance team, Observes the facility through the pan, zoom, and tilt cameras and records all pertinent activity on the Surveillance system.
• Records and reports questionable activity for review.
• Conducts observations of the gaming areas, as directed.
• Responsible for the detection of cheating, theft, and other illegal activities.
• Prepares daily logs of all pertinent activity.
• Logs and marks video clips and stores them in one of several repositories on the Surveillance system.
• Observes the facility entrances, the cashiers' cage, vaults, and count rooms.
• Observes and verifies chip fills and kiosk cassette fills.
• Makes timely notification to appropriate management, supervisors, and the Division of Gaming Enforcement.
• Monitors Security radio transmissions.
• Monitors Slots Management.
• Coordinates response to hold-up alarms.
• Provides exceptional customer service.
• Works safely, following all established safety rules and regulations.
• Communicates effectively with co-workers, supervisors, and guests.
• Follows all relevant policies and procedures.
• Performs other duties as assigned.

Skills

Microsoft Office

Job description

Responsibilities

• Provide daily supervision, training, coaching to the Surveillance team, Observes the facility through the pan, zoom, and tilt cameras and records all pertinent activity on the Surveillance system.
• Records and reports questionable activity for review.
• Conducts observations of the gaming areas, as directed.
• Responsible for the detection of cheating, theft, and other illegal activities.
• Prepares daily logs of all pertinent activity.
• Logs and marks video clips and stores them in one of several repositories on the Surveillance system.
• Observes the facility entrances, the cashiers' cage, vaults, and count rooms.
• Observes and verifies chip fills and kiosk cassette fills.
• Makes timely notification to appropriate management, supervisors, and the Division of Gaming Enforcement.
• Monitors Security radio transmissions.
• Monitors Slots Management.
• Coordinates response to hold-up alarms.
• Provides exceptional customer service.
• Works safely, following all established safety rules and regulations.
• Communicates effectively with co-workers, supervisors, and guests.
• Follows all relevant policies and procedures.
• Performs other duties as assigned.

Requirements

• Must possess computer proficiency in Microsoft Office products.
• Must be able to transfer video clips to CD’s or hard drives.
• Must be able to operate digital systems.
• Must possess good analytical, problem-solving, critical thinking, and decision-making skills.
• Must be able to report to work on time as scheduled.
• Must be able to work weekends, holidays, and nights as needed.
• Must be able to successfully pass a background check and receive a license from the Missouri Gaming Commission
• Must present an overall professional appearance and report to work in appropriate attire.
• Must be able to learn specific job duties and complete detailed work assignments and maintain knowledge of basic concepts and techniques.
• Must be able to speak, read, and write English.

Qualifications

Experience

Preferred

Minimum 3 years surveillance experience in a gaming environment

Minimum 1 year in a Lead Surveillance Operator position

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.