Lead ServiceNow ITOM/CMDB Transformation Manager

Ernst & Young Oman; Detroit (MI); Remote; USD 143,000 - 262,000; Full time

Benefits offered by this job

Hybrid work model

Flexible vacation policy

Generous PTO

Job summary

EY is seeking a ServiceNow Consulting Manager to lead ITOM/CMDB delivery and client engagements in the US. You will guide design, development, testing, and deployment, while mentoring a diverse team of professionals.

This role requires 4–6 years of domain experience, relevant SNOW certifications, and strong communication skills. Travel to client sites is expected; EY supports a hybrid work model.

Qualifications

• Bachelor's degree in CS/IS/Engineering or similar discipline.
• 4–6 years of ServiceNow ITOM/CMDB project experience.
• CSA or CAD certification (or both).
• 2 of: ITSM-related SNOW certifications (Data Foundations, Discovery, Event Management, Service Mapping).
• 5+ years of Big 4 or equivalent consulting experience.
• Strong executive communication, adaptability, problem solving, teamwork and organization.

Responsibilities

• Lead ServiceNow ITOM/CMDB delivery including design, configuration, testing and deployment.
• Manage and mentor a multi-disciplinary team of 5–10+ resources including offshore talent.
• Build client relationships and demonstrate EY value.
• Lead requirements workshops and deliver quality project artifacts.
• Travel to meet client needs as required.

Skills

ServiceNow ITOM/CMDB

Team leadership

Client relationship management

Agile and waterfall

Executive communication

Education

Bachelor's degree in CS/IS/Engineering

CSA or CAD certification

Tools

ServiceNow platform

ITOM/CMDB tooling

Job description

EY is seeking a ServiceNow Consulting Manager to lead ITOM/CMDB delivery and client engagements in the US. You will guide design, development, testing, and deployment, while mentoring a diverse team of professionals.

This role requires 4–6 years of domain experience, relevant SNOW certifications, and strong communication skills. Travel to client sites is expected; EY supports a hybrid work model.