Lead Service Manager — Heavy Equipment Tech Team

RDO Equipment Co; Mills (WY); Presencial; USD 75.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus potential 24%

Descripción de la vacante

RDO Equipment Co. is seeking a Service Manager to lead a team of technicians and oversee work orders, scheduling and customer relationships in Wyoming. You’ll drive a productive shop environment, ensure smooth operations and deliver exceptional service in a fast-paced setting.

Join a company with a strong culture and core values, where you’ll be empowered to develop your team, streamline workflows and build lasting relationships with customers and colleagues across the organization.

Formación

• Leadership abilities with a desire to learn and grow.
• Customer service-focused for delivering top-notch experiences.
• Tech-savvy with quick learning of new systems.
• Familiarity with the heavy equipment industry is a plus.

Responsabilidades

• Managing work orders: open/close orders and track progress.
• Scheduling and workflow management across technicians.
• Deliver top-notch service to customers during the repair process.
• Communicate clearly with team and customers to stay aligned.
• Lead and develop the tech team, addressing issues as needed.
• Build strong customer relationships and ensure a world-class experience.

Conocimientos

Leadership

Customer service

Tech-savvy

Industry familiarity

Communication

Pace

Descripción del empleo

RDO Equipment Co. is seeking a Service Manager to lead a team of technicians and oversee work orders, scheduling and customer relationships in Wyoming. You’ll drive a productive shop environment, ensure smooth operations and deliver exceptional service in a fast-paced setting.

Join a company with a strong culture and core values, where you’ll be empowered to develop your team, streamline workflows and build lasting relationships with customers and colleagues across the organization.