Lead Service Manager – Heavy Equipment

R.D. Offutt Company; Salt Lake City (UT); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Bonus potential 24%

Benefits package

New facility

Team lunches

Job summary

RDO Equipment Co. is seeking a Service Manager in Salt Lake City to lead a skilled team of technicians. You will manage work orders, oversee scheduling, build strong customer relationships, and foster a productive shop environment.

The role offers a competitive salary range and a 24% bonus potential, along with a comprehensive benefits package. Join a company guided by its core values and dedicated to safety, growth, and service excellence.

Qualifications

• Leadership abilities and people skills to lead a service team.
• Customer service excellence and relationship building.
• Tech-savviness with computers and service systems.
• Clear written and verbal communication; adaptable to fast-paced workloads.

Responsibilities

• Managing Work Orders: open/close orders, track progress, ensure smooth operation.
• Scheduling and Workflow Management: assign techs, manage schedules, coordinate priorities.
• Deliver top-notch service to customers: communicate clearly during repairs.
• Communication: keep team and customers aligned throughout processes.
• Team Management and Development: lead, mentor, and address issues.
• Customer Service and Relationship Building: ensure satisfaction and world-class experience.

Skills

Leadership abilities

Customer service

Tech-savvy

Communication

Pace

Work authorization

Job description

RDO Equipment Co. is seeking a Service Manager in Salt Lake City to lead a skilled team of technicians. You will manage work orders, oversee scheduling, build strong customer relationships, and foster a productive shop environment.

The role offers a competitive salary range and a 24% bonus potential, along with a comprehensive benefits package. Join a company guided by its core values and dedicated to safety, growth, and service excellence.