Lead Service Advisor — Growth into Management

Buckeye Complete Auto; Westerville (OH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance options

Paid vacation

Training & development

Team events

Career growth

Job summary

Buckeye Complete Auto Care in Westerville, OH is seeking a seasoned Service Advisor to own the customer experience and grow into a leadership role as our shop expands. The role emphasizes honesty, integrity, and teamwork within a family-owned business that values long-term careers.

You will collaborate with technicians, review repair orders, and guide customers through service decisions, while developing shop processes for scalable growth and consistent service quality.

Qualifications

• Proven experience as a Service Advisor (customer-facing role)
• Strong communication and sales skills
• Ability to manage multiple priorities in a fast-paced shop environment
• Leadership mindset and a desire to grow into management
• Honesty with every customer, even during difficult conversations

Responsibilities

• Serve as the primary point of contact for customers
• Build trust through clear communication and vehicle advisement
• Review repair orders and manage workflow between customers and technicians
• Review technician inspections and present repair recommendations
• Schedule service and manage overall shop workflow
• Maintain strong, lasting relationships with customers
• Ensure an exceptional service experience from start to finish
• Help develop and improve shop processes as we grow

Skills

Service Advisor

Communication skills

Sales skills

Leadership mindset

Organizational skills

Job description

Buckeye Complete Auto Care in Westerville, OH is seeking a seasoned Service Advisor to own the customer experience and grow into a leadership role as our shop expands. The role emphasizes honesty, integrity, and teamwork within a family-owned business that values long-term careers.

You will collaborate with technicians, review repair orders, and guide customers through service decisions, while developing shop processes for scalable growth and consistent service quality.