Automotive Service Advisor

Buckeye Complete Auto; Westerville (OH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance options

Paid vacation

Training & development

Team events

Career growth

Job summary

Buckeye Complete Auto Care in Westerville, OH is seeking a seasoned Service Advisor to own the customer experience and grow into a leadership role as our shop expands. The role emphasizes honesty, integrity, and teamwork within a family-owned business that values long-term careers.

You will collaborate with technicians, review repair orders, and guide customers through service decisions, while developing shop processes for scalable growth and consistent service quality.

Qualifications

• Proven experience as a Service Advisor (customer-facing role)
• Strong communication and sales skills
• Ability to manage multiple priorities in a fast-paced shop environment
• Leadership mindset and a desire to grow into management
• Honesty with every customer, even during difficult conversations

Responsibilities

• Serve as the primary point of contact for customers
• Build trust through clear communication and vehicle advisement
• Review repair orders and manage workflow between customers and technicians
• Review technician inspections and present repair recommendations
• Schedule service and manage overall shop workflow
• Maintain strong, lasting relationships with customers
• Ensure an exceptional service experience from start to finish
• Help develop and improve shop processes as we grow

Skills

Service Advisor

Communication skills

Sales skills

Leadership mindset

Organizational skills

Job description

Service Advisor

Buckeye Complete Auto Care

Are you a high-performing Service Advisor who specializes in creating exceptional customer experiences? Do you want the opportunity to grow into a leadership role and help shape the future?

At Buckeye Complete Auto Care, we believe Cars Equal Freedom and focus on delivering exceptional service while advising our customers and keeping them safe on the road. We believe in doing things the right way - for our customers and our team.

Our Core Values

• Quality (If it's not solid, it doesn't roll out): Quality isn't simply repairing a vehicle correctly. It includes everything the customer experiences, from the initial phone call to the final delivery of their vehicle.
• Honesty (We tell the truth, even when it costs us): Communicating truthfully and accurately with customers, coworkers, and leadership, even when the conversation is uncomfortable.
• Integrity (We do what's right, not just what's allowed): Our actions match our words, commitments, and values, whether someone is watching or not.
• Helpful (To each other and every customer): Actively looking for opportunities to make a positive difference for customers and teammates.
• Teamwork (We move as one): Recognizing that our individual success depends on the success of the entire team.

We are looking for a seasoned Service Advisor who is ready to take ownership of the customer experience and grow into a management position as our company continues to expand.

Required Character Traits

• Hungry: Taking ownership of your growth and results. Having an internal drive to improve, contribute, and achieve meaningful results without needing constant direction.
• Humble: The team matters more than your ego. Demonstrating confidence in your abilities without believing you are more important than the people around you.
• Smart: Understanding how your words and actions affect others. Demonstrating emotional intelligence, understanding perspectives, and communicating effectively.

Why Join Buckeye Complete Auto Care

• Monday-Friday schedule (no weekends)
• Opportunity to grow into a leadership role
• Supportive and professional team culture
• Ongoing training and professional development
• Family-owned business building long-term careers

What You'll Do

• Serve as the primary point of contact for customers
• Build trust through clear communication and vehicle advisement
• Review repair orders and manage workflow between customers and technicians
• Review technician inspections and present repair recommendations
• Schedule service and manage overall shop workflow
• Maintain strong, lasting relationships with customers
• Ensure an exceptional service experience from start to finish
• Help develop and improve shop processes as we grow

What We're Looking For

• Proven experience as a Service Advisor
• Strong communication and sales skills
• Ability to manage multiple priorities in a fast-paced shop environment
• Leadership mindset and a strong desire to grow into management
• Strong organizational and customer service skills
• Honesty with every customer, even during difficult conversations
• A team player who takes pride in building trust and supporting technicians

Compensation and Benefits

• Competitive salary + performance incentives
• Non-traditional health insurance options
• Paid vacation and time off
• Paid training and professional development
• Team events and outings

This role is ideal for someone who wants to grow beyond just a service advisor and help lead a shop focused on quality, honesty, and integrity. At Buckeye Complete Auto Care, we're building a team of honest, driven, passionate people who love cars and have each other's backs.