Auto Service Advisor: Customer Champion & Service Sales

P4 Automotive; Columbus (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Base + commission

Health insurance

Dental + vision insurance

401(k)

Paid time off

Training programs

Employee vehicle program

Career path

Job summary

P4 Automotive in Columbus, Indiana is seeking a Service Advisor who acts as the bridge between customers and technicians, writing repair orders, presenting services, and keeping customers informed.

This role blends customer service, sales, and project management. You'll write repair orders, present recommended services, follow up on approvals, and coordinate with the shop to move vehicles through on time. A career path into service management awaits.

Qualifications

• Excellent communication skills and ability to explain repairs clearly.
• Comfortable discussing repair costs with customers.
• Able to juggle 15–20 open repair orders.
• Honest, customer-focused approach.
• Reliable under pressure in a fast-paced shop.
• Valid driver's license required.

Responsibilities

• Greet service customers, listen to concerns, and document symptoms accurately.
• Write repair orders and communicate vehicle needs to the technician team.
• Present repair recommendations and maintenance services to customers honestly.
• Provide accurate estimates and keep customers updated on timing and cost.
• Follow up on declined services and maintain ongoing customer relationships.
• Coordinate workflow with technicians, parts, and the service manager to meet deadlines.
• Handle customer questions, concerns, and follow-ups by phone, text, and in person.
• Meet individual sales and CSI targets.

Skills

Strong communicator

Money conversations

Organized workload

Customer-focused

Fast-paced environment

Valid driver's license

Job description

P4 Automotive in Columbus, Indiana is seeking a Service Advisor who acts as the bridge between customers and technicians, writing repair orders, presenting services, and keeping customers informed.

This role blends customer service, sales, and project management. You'll write repair orders, present recommended services, follow up on approvals, and coordinate with the shop to move vehicles through on time. A career path into service management awaits.