Automotive Service Concierge & Team Lead

Byers Auto Group; Columbus (OH); Vor Ort; USD 25.000 - 39.000; Vollzeit

Benefits dieser Stelle

Medical Dental Vision

401K match

Paid holidays

Vacation pay

Paid training

Zusammenfassung

Byers Auto Group in Columbus, OH is seeking a Service Advisor to oversee the drive lane and ensure customers receive prompt, courteous service. You will take ownership of the customer experience and carry out assignments that leave a positive impression with customers.

Responsibilities include coordinating with technicians to optimize time, providing concierge support for owner inquiries, and distributing work efficiently. A professional appearance and reliable driving record are required.

Qualifikationen

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Fantastic communication skills with your customers.
• Professional, well-groomed personal appearance.
• Clean driving record.
• Willing to submit to a pre-employment background check.

Aufgaben

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Kenntnisse

Customer service

Communication

Time management

Organized

People management

Jobbeschreibung

Byers Auto Group in Columbus, OH is seeking a Service Advisor to oversee the drive lane and ensure customers receive prompt, courteous service. You will take ownership of the customer experience and carry out assignments that leave a positive impression with customers.

Responsibilities include coordinating with technicians to optimize time, providing concierge support for owner inquiries, and distributing work efficiently. A professional appearance and reliable driving record are required.