Premium Automotive Service Advisor — Customer Experience Leader

Group 1 Automotive; Columbus (GA); Hybrid; USD 40,000 - 62,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life, and Dis

401(k) plan with company match

Paid Time-Off

Employee Stock Purchase Plan

Employee Vehicle Purchase Program

Professional work environment with job

Market-leading pay based on experience

Structured, self-paced training

Pinnacle Awards Program

Job summary

Group 1 Automotive, Inc. seeks a high-performing Automotive Service Advisor to join our Columbus team. You will greet customers, collect vehicle information, build rapport, and guide them through service options.

The role emphasizes accuracy, communication, and a premium customer experience. We offer competitive pay and benefits, including health/dental/vision, 401(k) with match, PTO, and career growth opportunities.

Qualifications

• Minimum 1 year of Service Advisor experience required.
• CDK, Xtime, and TSD experience preferred.
• Strong product knowledge and attention to detail.
• Excellent interpersonal and communication skills.
• Basic computer skills and ability to learn new software.
• Desire to provide exceptional client experiences.
• High school diploma or equivalent.
• Valid driver’s license required.

Responsibilities

• Greet customers in a timely, friendly manner and obtain vehicle information.
• Advise customers on care and value of vehicle maintenance per manufacturers’ specs.
• Generate and provide complete, accurate estimates of repairs.
• Establish communication of repair completion times with customers and technicians.
• Answer incoming service calls and maintain service appointments.
• Follow up with customers to drive repeat visits and CSI.
• Strictly follow warranty guidelines and company procedures.
• Ensure compliance with all laws and protect customer, vehicle, and information.

Skills

Service advisory experience

CDK/Xtime/TSD experience

Product knowledge

Attention to detail

Interpersonal communication

Basic computer skills

Client experience focus

Driver’s license

Education

High School Diploma or Equivalent

Tools

CDK

Xtime

TSD

Job description

Group 1 Automotive, Inc. seeks a high-performing Automotive Service Advisor to join our Columbus team. You will greet customers, collect vehicle information, build rapport, and guide them through service options.

The role emphasizes accuracy, communication, and a premium customer experience. We offer competitive pay and benefits, including health/dental/vision, 401(k) with match, PTO, and career growth opportunities.