Automotive Service Advisor - Customer Care & Efficiency

Serpentini Chevrolet, Inc.; Westlake (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) plan

Paid time off

Opportunities for advancement

Employee discounts

Job summary

Serpentini Auto Group in Westlake, OH is seeking a Service Advisor with automotive service experience and a valid driver's license to meet with customers, assess needs, and coordinate repairs.

You will uphold ethical standards, deliver excellent customer service, monitor vehicle progress, and communicate updates to customers throughout the day. Join our team for advancement, stability, and a focus on quality and customer satisfaction.

Qualifications

• High school diploma or equivalent required.
• Valid commercial driver's license and clean driving record.
• Accredited training in service advisor skills, customer satisfaction, and quality control.
• Automotive service advisor experience.
• Ability to read, write and speak English fluently.
• Ability to concentrate and accomplish tasks despite interruptions.
• Multitasking skills.
• Proficient use of computers/business machines.

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues.
• Increase customer satisfaction by building customer relations.
• Maintain the company's standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations.
• Monitor the progress of each vehicle throughout the day, and update customers frequently.
• Increase profitability by maximizing sales & executing retail promotions.
• Oversee technicians working on customers' vehicles, including their time management/efficiency, parts ordering, job completion times.
• Oversee and participate in quality control.
• Participate in the development and documentation of standard operating procedures as appropriate.

Skills

Customer service

Multitasking

Reading/Writing English

English fluency

Attention to detail

Problem solving

Education

High School Diploma or Equivalent

Tools

CDK

GM GLOBAL CONNECT

X-TIME

Job description

Serpentini Auto Group in Westlake, OH is seeking a Service Advisor with automotive service experience and a valid driver's license to meet with customers, assess needs, and coordinate repairs.

You will uphold ethical standards, deliver excellent customer service, monitor vehicle progress, and communicate updates to customers throughout the day. Join our team for advancement, stability, and a focus on quality and customer satisfaction.