Automotive Service Advisor – Customer Experience Leader

Joseph Volkswagen of Cincinnati; Cincinnati (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Joseph Automotive in Cincinnati, Ohio is seeking a Service Advisor to deliver an outstanding customer experience and keep the service drive running smoothly. You will manage service orders, own the customer journey, and coordinate with technicians to prioritize work and keep customers informed.

The ideal candidate is highly organized with a friendly, customer-focused attitude, demonstrates leadership, and communicates clearly.

Qualifications

• Proven leadership and team management abilities.
• Excellent time management and problem-solving skills.
• Outstanding verbal and written communication skills.
• Professional appearance and demeanor.
• Demonstrated success in automotive service and sales performance.
• Strong history of customer satisfaction and relationship building.
• Team-oriented, self-motivated, and results-driven.
• Ability to work independently with minimal supervision.
• Valid driver's license and a clean driving record.

Responsibilities

• Manage service orders and oversee the daily flow of the service drive, ensuring customers receive prompt, professional, and courteous service.
• Take ownership of the customer experience, going above and beyond to create positive, lasting impressions.
• Provide concierge-level support for customer inquiries, both in person and over the phone.
• Maximize technician productivity by effectively managing and scheduling service work.
• Answer customer questions regarding vehicle concerns, maintenance, repairs, warranties, and service recommendations.
• Maintain Customer Satisfaction Index (CSI) scores that meet or exceed company standards.
• Oversee warranty claim administration and assist with the training and supervision of service department personnel.
• Reinforce company policies, procedures, and operational standards.
• Ensure compliance with all applicable laws, regulations, and dealership policies.
• Foster a positive work environment by maintaining strong employee relationships and encouraging teamwork.

Skills

Leadership

Customer service

Communication

Time management

Problem solving

Teamwork

Job description

Joseph Automotive in Cincinnati, Ohio is seeking a Service Advisor to deliver an outstanding customer experience and keep the service drive running smoothly. You will manage service orders, own the customer journey, and coordinate with technicians to prioritize work and keep customers informed.

The ideal candidate is highly organized with a friendly, customer-focused attitude, demonstrates leadership, and communicates clearly.