Automotive Service Advisor: Growth, Training & Great Pay

GreatWater 360 Auto Care; Ohio; On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid holidays

Paid time off

Parental Leave

Life Insurance

Tuition Reimbursement

Job summary

GreatWater 360 Auto Care is seeking an experienced Service Advisor / Service Writer in Ohio to be the primary liaison between customers and technicians, ensuring accurate vehicle information, clear communication, and trusted recommendations. The role emphasizes customer service, sales, organization, and teamwork in a fast-paced shop environment.

You will greet customers, manage service questions, build estimates, obtain approvals, and coordinate inspections with technicians, while delivering an

Qualifications

• 1+ year Service Advisor / Service Writer experience preferred.
• 1+ year sales experience or demonstrated ability to sell services.
• Strong customer service and relationship-building skills.
• Excellent communication and organizational abilities.
• Ability to work effectively in a fast-paced environment with frequent interruptions.
• Comfortable using computer systems and shop management software.
• Basic mechanical knowledge is a plus.
• High school diploma or GED required.
• Valid driver's license with acceptable driving record.

Responsibilities

• Greet customers warmly and provide a friendly, professional experience
• Answer incoming calls promptly and assist customers with service questions
• Sell recommended maintenance and repair services
• Enter and track customer and vehicle information in shop management software
• Tag vehicles and document service needs upon arrival
• Build repair estimates and communicate recommendations clearly
• Obtain customer authorization for repairs
• Work closely with technicians to review inspection results and service recommendations
• Assign work orders based on technician availability and skill level
• Track vehicle progress and maintain clear notes in work orders
• Notify customers when vehicles are ready and arrange payment and vehicle pickup
• Perform occasional vehicle road tests
• Assist with general shop operations when needed to support workflow

Skills

Service advisor experience

Sales experience

Customer service

Communication

Organization

Education

High school diploma or GED

Tools

Shop management software

Job description

GreatWater 360 Auto Care is seeking an experienced Service Advisor / Service Writer in Ohio to be the primary liaison between customers and technicians, ensuring accurate vehicle information, clear communication, and trusted recommendations. The role emphasizes customer service, sales, organization, and teamwork in a fast-paced shop environment.

You will greet customers, manage service questions, build estimates, obtain approvals, and coordinate inspections with technicians, while delivering an