World Class Service Advisor - Elevate Customer Experience

Caldwell Chrysler; Columbus (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401K Savings Plan

Paid Training

Career Advancement

Discounts on Products and Services

College Education Opportunity

Job summary

Bob Caldwell Automotive Group in Columbus, OH is seeking a World Class Service Advisor to own the customer experience in the service lane. You will greet owners, coordinate scheduling, explain repair processes, and ensure a smooth, courteous visit. The role welcomes applicants new to automotive but with strong customer service, retail, or hospitality backgrounds.

You will join a team focused on growth, continual training, and a long-term career with opportunities to advance.

Qualifications

• Must be organized and friendly.
• Ability to manage others and lead a team.
• Strong time management skills.
• Excellent communication with customers.
• Professional appearance and clean driving record.

Responsibilities

• Oversee flow of Quick Lane and Main Shop operations.
• Own the customer experience by completing tasks that leave a positive impression.
• Provide concierge support for all owner inquiries.
• Ensures that daily technician time is sold to service customers.
• Communicate, communicate, communicate.

Skills

Organized

Friendly personality

Ability to manage others

Time management

Excellent communication

Job description

Bob Caldwell Automotive Group in Columbus, OH is seeking a World Class Service Advisor to own the customer experience in the service lane. You will greet owners, coordinate scheduling, explain repair processes, and ensure a smooth, courteous visit. The role welcomes applicants new to automotive but with strong customer service, retail, or hospitality backgrounds.

You will join a team focused on growth, continual training, and a long-term career with opportunities to advance.