Lead Sales & Store Captain - Home & Design Experience

West Elm; Southlake (TX); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Employee discount

401(k) plan

Wellness program

Paid vacations

Health benefits

Career opportunities

Online learning

Job summary

Williams-Sonoma, Inc. is seeking a Lead, Sales (Key Holder) at a West Elm store in Texas. You will inspire customers to express themselves in their home and drive sales by delivering exceptional service and leading the team during shifts.

Responsibilities include opening/closing routines, supervising staff, maintaining visual standards, and ensuring financial goals are met. This role requires strong communication, organization, and leadership, with 1–3 years in retail sales preferred.

Qualifications

• Effective communication, organization and leadership skills are required.
• Proven ability to motivate and influence others through personal actions and examples.
• 1-3 years retail sales experience with shift supervision experience preferred.
• 1-2 years experience in home related design, visual merchandising, or stockroom responsibilities preferred.

Responsibilities

• Create engaging experiences for customers by sharing expertise on enhancing your home.
• Provide daily support to the management team by performing opening and closing routines, register functions and back office procedures.
• Provide supervision to ensure store is meeting financial goals and associates are providing World-Class service to our guests.
• Ensure store meets visual, replenishment, cleanliness, safety and back of house standards during manage-on- duty shifts.
• Effectively perform the Selling Captain role, serving as a role model for sales associates in sales generation and customer service by making the customer experience the priority.
• Maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with our People First Philosophy.

Skills

Effective communication

Leadership

Organizational skills

Retail sales

Supervision

Job description

Williams-Sonoma, Inc. is seeking a Lead, Sales (Key Holder) at a West Elm store in Texas. You will inspire customers to express themselves in their home and drive sales by delivering exceptional service and leading the team during shifts.

Responsibilities include opening/closing routines, supervising staff, maintaining visual standards, and ensuring financial goals are met. This role requires strong communication, organization, and leadership, with 1–3 years in retail sales preferred.