Lead Sales & Guest Experience - Home Outlet

West Elm; Vacaville (CA); On-site; USD 54,443,000 - 63,039,000; Full time

Benefits offered by this job

Discount on all Williams-Sonoma brands

401(k) plan and other investment机会

Wellness program supporting health

Job summary

Williams-Sonoma, Inc. is seeking a Lead, Sales (Key Holder) to inspire customers in their homes and bring the brand to life by helping them discover products that fit their entertaining style.

You will drive sales by sparking connections and creating lasting customer relationships, while supporting opening/closing routines and ensuring the team delivers World-Class service across the store.

Qualifications

• 1-3 years retail sales experience with shift supervision preferred.
• 1-2 years experience in home related design, visual merchandising, or stockroom responsibilities preferred.

Responsibilities

• Create engaging experiences for customers by sharing expertise on enhancing your home.
• Provide daily support to the management team by performing opening and closing routines, register functions and back office procedures.
• Provide supervision to ensure store is meeting financial goals and associates are providing World-Class service to our guests.
• Ensure store meets visual, replenishment, cleanliness, safety and back of house standards during manage-on- duty shifts.
• Effectively perform the Selling Captain role, serving as a role model for sales associates in sales generation and customer service by making the customer experience the priority.
• Maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with our People First Philosophy

Skills

Retail sales

Shift supervision

Customer service

Home design

Visual merchandising

Job description

Williams-Sonoma, Inc. is seeking a Lead, Sales (Key Holder) to inspire customers in their homes and bring the brand to life by helping them discover products that fit their entertaining style.

You will drive sales by sparking connections and creating lasting customer relationships, while supporting opening/closing routines and ensuring the team delivers World-Class service across the store.