Lead Sales: Home Design & Customer Experience Leader

Williams-Sonoma, Inc.; Brea (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Employee discount on all brands

401(k) and other investment options

Wellness program

Job summary

Williams-Sonoma, Inc. is seeking a Lead, Sales (Key Holder) to inspire customers and bring the brand to life, guiding experiences that showcase products for entertaining and home styling. You will help drive sales by sparking connections and creating lasting customer relationships.

The role emphasizes opening/closing duties, supervision, and maintaining Visual/Back-of-House standards while modeling exceptional service across shifts. Strong communication and leadership are essential.

Qualifications

• Strong communication, organization and leadership skills.
• 1-3 years of retail sales experience with shift supervision preferred.
• 1-2 years experience in home design, visual merchandising, or stockroom responsibilities preferred.

Responsibilities

• Create engaging experiences for customers by sharing expertise on enhancing your home.
• Provide daily support to the management team by performing opening and closing routines, register functions and back office procedures
• Provide supervision to ensure store is meeting financial goals and associates are providing World-Class service to our guests
• Ensure store meets visual, replenishment, cleanliness, safety and back of house standards during manage-on-duty shifts
• Effectively perform the Selling Captain role, serving as a role model for sales associates in sales generation and customer service by making the customer experience the priority
• Maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with our People First Philosophy

Skills

Effective communication

Leadership

Retail sales

Job description

Williams-Sonoma, Inc. is seeking a Lead, Sales (Key Holder) to inspire customers and bring the brand to life, guiding experiences that showcase products for entertaining and home styling. You will help drive sales by sparking connections and creating lasting customer relationships.

The role emphasizes opening/closing duties, supervision, and maintaining Visual/Back-of-House standards while modeling exceptional service across shifts. Strong communication and leadership are essential.