Home Décor Lead: Elevate the Customer Experience

West Elm; Summit (NJ); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Employee discount

401(k) plan

Wellness program

Paid vacations

Health insurance

Cross-brand opportunities

WSI University

Job summary

West Elm is seeking a Lead, Sales (Key Holder) to energize customers and bring the brand to life in-store. You’ll help guests discover products that suit their entertaining style, driving sales and creating lasting customer relationships.

You’ll support opening/closing, supervise staff, and uphold visual standards. This full-time role requires 1–3 years retail experience with supervision, and a passion for home design and guest service.

Qualifications

• Effective communication, organization and leadership skills.
• Proven ability to motivate and influence others through personal actions and examples.
• 1-3 years retail sales experience with shift supervision experience preferred.
• 1-2 years experience in home related design, visual merchandising, or stockroom responsibilities preferred.

Responsibilities

• Create engaging experiences for customers by sharing expertise on enhancing your home.
• Provide daily support to the management team by performing opening and closing routines, register functions and back office procedures.
• Provide supervision to ensure store is meeting financial goals and associates are providing World-Class service to our guests.
• Ensure store meets visual, replenishment, cleanliness, safety and back of house standards during manage-on- duty shifts.
• Effectively perform the Selling Captain role, serving as a role model for sales associates in sales generation and customer service by making the customer experience the priority.
• Maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with our People First Philosophy.

Skills

Communication

Organization

Leadership

Motivation & influence

Job description

West Elm is seeking a Lead, Sales (Key Holder) to energize customers and bring the brand to life in-store. You’ll help guests discover products that suit their entertaining style, driving sales and creating lasting customer relationships.

You’ll support opening/closing, supervise staff, and uphold visual standards. This full-time role requires 1–3 years retail experience with supervision, and a passion for home design and guest service.