Lead Sales & Customer Experience - Retail Floor Leader

West Elm; Bellevue (WA); On-site; USD 28,929 - 31,684; Full time

Benefits offered by this job

Employee discount

401(k)

Wellness program

Paid vacations and holidays (full-time

Health benefits, dental and vision

Cross-brand opportunities

WSI University

Job summary

West Elm in Bellevue, WA seeks a Lead, Sales (Key Holder) to inspire customers and bring the brand to life by helping them discover products that fit their entertaining style.

You will support the management team with opening/closing, supervise associates, drive sales, maintain store standards, and model exceptional customer service as a Selling Captain while upholding our People First philosophy.

Qualifications

• Excellent communication and leadership abilities.
• 1-3 years retail sales experience with shift supervision preferred.
• 1-2 years experience in home related design, visual merchandising, or stockroom responsibilities preferred.

Responsibilities

• Create engaging experiences for customers by sharing expertise on enhancing your home
• Provide daily support to the management team by performing opening and closing routines, register functions and back office procedures
• Provide supervision to ensure store is meeting financial goals and associates are providing World-Class service to our guests
• Ensure store meets visual, replenishment, cleanliness, safety and back of house standards during manage-on-duty shifts
• Effectively perform the Selling Captain role, serving as a role model for sales associates in sales generation and customer service by making the customer experience the priority
• Maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with our People First Philosophy

Skills

Leadership

Customer service

Sales experience

Stockroom

Visual merchandising

Job description

West Elm in Bellevue, WA seeks a Lead, Sales (Key Holder) to inspire customers and bring the brand to life by helping them discover products that fit their entertaining style.

You will support the management team with opening/closing, supervise associates, drive sales, maintain store standards, and model exceptional customer service as a Selling Captain while upholding our People First philosophy.