Store Leader: Elevate Customer Experience & Sales

West Elm; New York (NY); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Employee discount

401(k) plan

Wellness program

Paid vacations

Health benefits

Dental and vision insurance

Domestic partner benefits

Job summary

West Elm is seeking an Assistant Manager of Sales and Service to lead a store team in delivering world-class customer experiences. You will model customer-first service, supervise staffing, and support management in achieving sales goals and operational excellence.

The role emphasizes strong communication, leadership, and problem solving to maintain a high-energy, customer-focused environment across shifts.

Qualifications

• Excellent communication, organization and leadership skills.
• Superior critical thinking to identify challenges and act.
• Great time management and ability to handle multiple tasks.

Responsibilities

• Leads the store team to create an exceptional customer experience and exceed sales goals.
• Ensure the sales floor is adequately staffed and provide role modeling for sales associates.
• Coach staff on customer service principles and performance.

Skills

Communication

Organization

Leadership

Critical thinking

Time management

Retail experience

Job description

West Elm is seeking an Assistant Manager of Sales and Service to lead a store team in delivering world-class customer experiences. You will model customer-first service, supervise staffing, and support management in achieving sales goals and operational excellence.

The role emphasizes strong communication, leadership, and problem solving to maintain a high-energy, customer-focused environment across shifts.