Lead Sales: Inspire Home Moments & Customer Joy

West Elm; Burlington (MA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Employee discount on brands

401(k) plan

Wellness program

Paid vacations and holidays (full-time

Health benefits (dental & vision)

Career opportunities across brands

Online learning via WSI University

Job summary

West Elm seeks a Lead, Sales (Key Holder) to energize customers and bring the brand to life. You’ll drive sales by sparking connections and cultivating lasting relationships, while guiding associates and supporting management in daily store operations.

You’ll oversee opening/closing routines, ensure exceptional service, and uphold visual and safety standards. This role emphasizes leadership and brand-focused customer experiences.

Qualifications

• Effective communication, organization and leadership skills.
• Proven ability to motivate and influence others through personal actions and examples.
• 1-3 years retail sales experience with shift supervision experience preferred.
• 1-2 years experience in home related design, visual merchandising, or stockroom responsibilities preferred.

Responsibilities

• Create engaging experiences for customers by sharing expertise on enhancing your home.
• Provide daily support to the management team by performing opening and closing routines, register functions and back office procedures.
• Provide supervision to ensure store is meeting financial goals and associates are providing World-Class service to our guests.
• Ensure store meets visual, replenishment, cleanliness, safety and back of house standards during manage-on-duty shifts.
• Effectively perform the Selling Captain role, serving as a role model for sales associates in sales generation and customer service by making the customer experience the priority.
• Maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with our People First Philosophy.

Skills

Communication

Leadership

Organization

Motivation

Retail sales experience

Supervision experience

Job description

West Elm seeks a Lead, Sales (Key Holder) to energize customers and bring the brand to life. You’ll drive sales by sparking connections and cultivating lasting relationships, while guiding associates and supporting management in daily store operations.

You’ll oversee opening/closing routines, ensure exceptional service, and uphold visual and safety standards. This role emphasizes leadership and brand-focused customer experiences.