Home Store Lead: Elevate Sales & Guest Experience

West Elm; City of Rochester (NY); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Discount on Williams-Sonoma brands

401(k) plan

Wellness program

Paid vacations and holidays

Health benefits, dental and vision

Cross-brand career opportunities

Online learning opportunities

Job summary

West Elm in New York, NY is seeking a Lead, Sales (Key Holder) to inspire customers to express themselves in their home and bring the brand to life by helping them discover products that suit their entertaining style.

You will drive sales by sparking connections and building lasting relationships with guests, while supporting the management team with opening/closing routines and ensuring world-class service and visual standards on the floor.

Qualifications

• Effective communication, organization and leadership skills.
• Proven ability to motivate and influence others through personal actions and examples.
• 1-3 years retail sales experience with shift supervision experience preferred.
• 1-2 years experience in home related design, visual merchandising, or stockroom responsibilities preferred (specialty retail preferred, but not required).

Responsibilities

• Create engaging experiences for customers by sharing expertise on enhancing your home.
• Provide daily support to the management team by performing opening and closing routines, register functions and back office procedures.
• Provide supervision to ensure store is meeting financial goals and associates are providing World-Class service to our guests.
• Ensure store meets visual, replenishment, cleanliness, safety and back of house standards during manage-on- duty shifts.
• Effectively perform the Selling Captain role, serving as a role model for sales associates in sales generation and customer service by making the customer experience the priority.
• Maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with our People First Philosophy

Skills

Effective communication

Leadership

Motivate others

Job description

West Elm in New York, NY is seeking a Lead, Sales (Key Holder) to inspire customers to express themselves in their home and bring the brand to life by helping them discover products that suit their entertaining style.

You will drive sales by sparking connections and building lasting relationships with guests, while supporting the management team with opening/closing routines and ensuring world-class service and visual standards on the floor.