Part-Time Shift Leader: Lead Sales & Customer Experience

Minis; Natick (MA); On-site; USD 25,000 - 26,000; Full time

Job summary

MINISO USA in Natick, MA is seeking a Shift Leader to assist the Store Manager with daily store operations, training associates, and delivering exceptional customer service. You will help drive KPI performance, manage cash handling, merchandising, and open/close duties while promoting the store’s membership program to boost loyalty.

You will lead by example on the sales floor, support loss prevention, and ensure brand standards across shifts. Prior retail supervisory experience preferred.

Qualifications

• 1+ years of experience as a keyholder, supervisor, or shift leader in retail.
• High school diploma or equivalent.
• Willing to travel between store locations as needed.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and elevate issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA's customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.

Skills

Leadership

Interpersonal skills

Conflict resolution

Multitasking

Retail operations

POS systems

Education

High school diploma or equivalent

Associate degree preferred

Tools

POS systems

Job description

MINISO USA in Natick, MA is seeking a Shift Leader to assist the Store Manager with daily store operations, training associates, and delivering exceptional customer service. You will help drive KPI performance, manage cash handling, merchandising, and open/close duties while promoting the store’s membership program to boost loyalty.

You will lead by example on the sales floor, support loss prevention, and ensure brand standards across shifts. Prior retail supervisory experience preferred.