Retail Shift Lead: Drive Sales & Service

MINISO USA; Cambridge (MA); On-site; USD 25,000 - 26,000; Full time

Job summary

MINISO USA in Cambridge, MA is seeking a Shift Leader to assist the Store Manager with daily operations, train associates, and ensure exceptional customer service. The role supports KPI achievement, store standards, cash handling, merchandising, and shipment processing while promoting the store's loyalty program.

You will foster a positive, energetic environment that drives sales and memorable shopping experiences.

Qualifications

• 1+ years of experience as a keyholder, supervisor, or shift leader.
• High school diploma or equivalent; associate degree preferred.
• Strong leadership, interpersonal, and conflict-resolution skills.
• Ability to travel between store locations as needed.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates for strong product knowledge and customer engagement.
• Support daily operations including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring it is clean and compliant with safety procedures.
• Resolve customer concerns professionally and escalate to the Store Manager when needed.
• Support Loss Prevention efforts and adhere to company policies to prevent loss.
• Process sales transactions accurately using point-of-sale systems.
• Participate in store promotions and sales events to support business objectives.

Skills

Leadership

Customer service

POS knowledge

Multitasking

Education

High school diploma

Associate degree preferred

Tools

POS systems

Job description

MINISO USA in Cambridge, MA is seeking a Shift Leader to assist the Store Manager with daily operations, train associates, and ensure exceptional customer service. The role supports KPI achievement, store standards, cash handling, merchandising, and shipment processing while promoting the store's loyalty program.

You will foster a positive, energetic environment that drives sales and memorable shopping experiences.