Lead Retail Sales Manager — Elevate Customer Experience

The Michael's Companies; Geneva (IL); Hybrid; USD 45,847,000 - 63,612,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

medical

dental

vision coverage

telemedicine services

flexible spending accounts

commuter benefits

tuition assistance

adoption assistance

various voluntary insurance options

employee discounts

partner discount programs

Job summary

The Michaels Companies Geneva, IL store is seeking a Sales Manager to lead a high-performing selling culture across the store, driving strong sales and an engaging customer experience. You will oversee front-end operations, coaching teams to align with brand standards and SOPs while ensuring day-to-day execution.

You will coach and develop staff, oversee POS/Self-Checkout, manage loyalty and protection offerings, and drive omni-channel services like BOPIS and Same Day Delivery to meet KPIs and

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Assist Store Manager in leading and managing adherence to SOPs and Company programs.
• Ensure execution of Company policies and standards, holding team accountable.
• Model and coach Customer Experience and ART of Selling behaviors to drive conversion and satisfaction.
• Provide Manager-on-Duty coverage and maintain floor leadership.
• Oversee POS and Self-Checkout systems to support transactions and customer support.
• Oversee in-store programs and events, including Loyalty Rewards and protection plan adoption.
• Drive sales and omni-channel service, including BOPIS and Same Day Delivery.
• Train, coach, and develop team members through onboarding and ongoing skill-building.

Skills

Retail leadership

Customer experience coaching

POS systems

Tools

POS systems

Self-Checkout

Job description

The Michaels Companies Geneva, IL store is seeking a Sales Manager to lead a high-performing selling culture across the store, driving strong sales and an engaging customer experience. You will oversee front-end operations, coaching teams to align with brand standards and SOPs while ensuring day-to-day execution.

You will coach and develop staff, oversee POS/Self-Checkout, manage loyalty and protection offerings, and drive omni-channel services like BOPIS and Same Day Delivery to meet KPIs and