Store Sales Leader: Elevate Experience & Results

Michaels Stores; Springfield Township (Delaware County); On-site; USD 52,000 - 76,000; Full time

Job summary

The Michaels Companies Inc. is seeking a Sales Manager to lead and champion a high-performing selling culture in a busy store environment.

You will oversee front-end and service operations, ensuring compliance with brand standards and SOPs, while driving sales and customer satisfaction. You will coach, mentor, and develop team members, manage day-to-day operations, and ensure efficient omni-channel service, including BOPIS and delivery.

Qualifications

• 3+ years retail leadership experience.
• Ability to lead front-end and service operations in a busy store.
• Proven track record of coaching teams to achieve sales KPIs.

Responsibilities

• Lead and champion a high-performing selling culture across the store.
• Coach and develop team members through onboarding and ongoing training.
• Drive sales and service KPIs while ensuring exceptional customer experience.

Skills

Retail leadership

Customer experience coaching

Team leadership

Tools

POS system

Self-Checkout systems

Job description

The Michaels Companies Inc. is seeking a Sales Manager to lead and champion a high-performing selling culture in a busy store environment.

You will oversee front-end and service operations, ensuring compliance with brand standards and SOPs, while driving sales and customer satisfaction. You will coach, mentor, and develop team members, manage day-to-day operations, and ensure efficient omni-channel service, including BOPIS and delivery.