Lead Retail Operations & Training Supervisor

The GIANT Company; Parkesburg (Chester County); On-site; USD 50,000 - 75,000; Full time

Job summary

The GIANT Company in Parkesburg, PA is seeking a dedicated Store Manager to lead daily store operations, deliver exceptional customer service, and develop a strong team. You will oversee training, scheduling, inventory, and store performance while upholding our commitments to care, courage, integrity, teamwork, and humor.

This role requires excellent interpersonal and organizational skills, the ability to communicate clearly, and a hands-on approach to coaching colleagues.

Qualifications

• Meets minimum age requirements (based on state regulations).
• Must be authorized to work in the U.S.
• Must communicate and understand company policies and safety regulations.
• Must meet ergonomic and physical requirements with/without accommodation.
• Must meet performance standards including regular attendance.
• Must be able to use the equipment and tools required for the job.
• Excellent interpersonal, organizational, communication, and customer service skills.
• Problem solver willing to learn multiple tasks and technical requirements.
• Ability to use computers and other communication systems to perform job functions.

Responsibilities

• Promotes positive customer engagement through customer service.
• Fosters a positive and inclusive work environment.
• Responsible for training, reports, paperwork, and scheduling.
• Competent and efficient in all roles of the GIANT Direct process.
• Manages GIANT Direct operations according to department practices.
• Leads a team with delegation, empowerment, and follow-up to provide exemplary service.
• Supervises performance of all duties, driving accountability while engaging the team.
• Works with store management to address operational issues.
• Handles customer questions, comments, and complaints.

Skills

Excellent interpersonal skills

Organizational skills

Communication skills

Customer service

Problem solving

Computer literacy

Job description

The GIANT Company in Parkesburg, PA is seeking a dedicated Store Manager to lead daily store operations, deliver exceptional customer service, and develop a strong team. You will oversee training, scheduling, inventory, and store performance while upholding our commitments to care, courage, integrity, teamwork, and humor.

This role requires excellent interpersonal and organizational skills, the ability to communicate clearly, and a hands-on approach to coaching colleagues.